jenius Privacy Policy
This page describes what we collect when you use jenius and how we keep that data protected. We at jenius take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, or withdraw winnings, we collect personal information necessary to verify your identity, process your transactions, and comply with applicable gaming and financial regulations.
Our jenius platform stores your data on encrypted servers and does not sell your information to third parties. We share your data only with payment processors, identity-verification partners, and regulatory authorities when required by law. This policy explains what data we collect, how we use it, how long we retain it, and what rights you have over your information.
We encourage you to read this policy carefully. If you have questions about how we handle your data, contact our support team using the channels listed at the end of this page.
What Data We Collect on jenius
When you register an account on jenius, we collect your full name, date of birth, email address, phone number, and residential address. We also collect your government-issued ID number (such as your national ID card number) during the account verification process. This information is required to verify your identity and comply with know-your-customer (KYC) regulations.
When you deposit funds on jenius, we record the payment method you use (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date and time of the transaction. We do not store your full payment card or e-wallet credentials; instead, we store a reference token provided by our payment processor. This protects your financial information from unauthorized access.
We also collect technical data about your device and browsing activity on jenius. This includes your IP address, device type (Android or iOS), browser type, and pages you visit. We use this data to detect fraud, prevent unauthorized access, and improve our platform's performance and security.
How We Use Your Data on jenius
We use your personal data to verify your identity, process your deposits and withdrawals, and maintain your account on jenius. Your data is also used to detect and prevent fraud, money laundering, and other illegal activities. We may contact you via email or SMS if we detect suspicious activity on your account or if we need to verify a transaction.
Our jenius platform uses your data to comply with applicable gaming and financial regulations. We may be required to share your information with regulatory authorities, tax agencies, or law enforcement if we receive a legal request. We do not disclose your data to third parties for marketing purposes.
- Account verification
- We use your ID and personal details to confirm your identity before allowing withdrawals on jenius.
- Transaction processing
- We share transaction data with payment processors to complete your deposits and withdrawals.
- Fraud detection
- We analyze your account activity to identify and prevent unauthorized access or suspicious transactions.
- Legal compliance
- We retain your data to comply with gaming regulations and may share it with authorities if required by law.
Third-Party Processors and Data Sharing
Our jenius platform works with third-party payment processors to handle deposits and withdrawals. These processors include the payment networks behind mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and the banks online payment, e-wallet, mobile banking, and local payment. We share only the information necessary to complete your transaction — typically your name, account number, and transaction amount.
We also use third-party identity-verification services to confirm your ID during account setup. These services scan your government-issued ID and compare it against your personal details. We do not store your ID image on our servers; instead, the verification service stores it according to their own privacy policy.
Our jenius servers may be located outside Indonesia. This means your data may be transferred to and stored in other countries. We ensure that all data transfers comply with applicable data-protection laws and that our servers maintain the same security standards as if they were located in Indonesia.
Data Retention and Deletion on jenius
We retain your personal data on jenius for as long as your account is active. If you close your account, we retain your data for a minimum of five years to comply with financial and gaming regulations. After this period, we delete your data unless we are required by law to retain it longer.
You have the right to request deletion of your account and associated data on jenius. To do so, contact our support team with your account details. We will process your request and confirm deletion within a reasonable timeframe, subject to any legal obligations to retain your information.
Cookies and Tracking on jenius
Our jenius platform uses cookies to remember your login status, store your preferences, and track your activity for security and analytics purposes. Cookies are small text files stored on your device. You can disable cookies in your browser settings, but this may affect your ability to use jenius.
We use analytics tools to understand how users interact with our jenius platform. These tools collect data about which pages you visit, how long you stay on each page, and what actions you take. This data helps us improve our platform's design and functionality.
We at jenius are committed to protecting your privacy. Your data is encrypted, stored securely, and shared only when necessary to process your transactions or comply with law.
Your Rights and Contact Information
You have the right to access, correct, or delete your personal data on jenius. You also have the right to request a copy of all data we hold about you. To exercise these rights, contact our support team with your account details and a description of your request. We will respond within a reasonable timeframe.
If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team or with the relevant data-protection authority in your jurisdiction. Players in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can contact our support team through the channels listed on our About us page.
Our jenius platform may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by email or by posting a notice on our platform. Your continued use of jenius after such changes constitutes your acceptance of the updated policy.
For questions about this privacy policy, data requests, or to report a privacy concern, contact our support team. We are available to assist you and will respond to your inquiry within one to two business days. Our full Terms and Conditions and Legal notice provide additional information about our platform and your rights as a user of jenius.
Legal and Jurisdiction Information
Service availability
Our jenius platform offers gaming services only in jurisdictions where such services are permitted by applicable local law. We do not operate in regions where online gaming is prohibited or restricted. The availability of our services depends on your location and the legal framework governing gaming in that area. We encourage all users to verify the legal status of online gaming in their own jurisdiction before opening an account or accessing our platform. Our services are provided on the understanding that users are responsible for ensuring their access and use comply with local regulations. We maintain the right to restrict or terminate access to our platform in any jurisdiction where we determine that offering services would violate applicable law. If you are uncertain about the legal status of gaming services in your area, we recommend consulting with a legal professional or contacting your local gaming regulator before proceeding with account registration on jenius.
Account eligibility
Account eligibility on jenius is determined by applicable law in your jurisdiction. We require all account holders to meet the age and legal requirements set by their local jurisdiction before they can access our platform. During account registration and verification, we collect personal information to confirm that you meet these eligibility criteria. Our verification process includes identity confirmation through government-issued ID documents and phone number verification. We do not make eligibility determinations based on age alone; rather, we defer to the legal framework of your jurisdiction. If you are unsure whether you meet the eligibility requirements in your area, we recommend checking with your local gaming authority or legal advisor. Once your account is verified, we assume you have confirmed your eligibility under applicable law. If we later discover that an account holder does not meet eligibility requirements, we reserve the right to suspend or close that account and return any remaining balance to the original payment method.
Local-law responsibility
Users of the jenius platform are solely responsible for verifying that their access and use of our services comply with the laws and regulations of their own jurisdiction. We provide our platform on an as-is basis, and we do not warrant that access is legal in all locations. It is your responsibility to determine whether gaming services are permitted in your area before you open an account or place any wagers. We do not provide legal advice, and we cannot advise you on the legality of gaming in your jurisdiction. If you are unsure about the legal status of online gaming where you are located, we strongly recommend consulting with a qualified legal professional. By opening an account on jenius, you acknowledge that you have verified the legality of gaming services in your jurisdiction and that you accept full responsibility for ensuring your use of our platform complies with applicable law. We reserve the right to restrict or terminate access to our platform at any time if we determine that continued service would violate applicable law in your jurisdiction.
Data and privacy scope
During account registration and verification on jenius, we collect personal data including your full name, date of birth, ID number, address, phone number, and email address. This data is collected for the purpose of verifying your identity, complying with applicable gaming and financial regulations, and protecting your account from fraud. We store this information in encrypted databases and do not share it with third parties except as required by law or as necessary to process your transactions. Our full privacy policy details our data collection, storage, and usage practices. We use your personal data only for account management, verification, transaction processing, and compliance purposes. You have the right to request access to your personal data or to request deletion of your account and associated data, subject to applicable legal requirements. If you have questions about how we handle your data, contact our support team or review our privacy policy for detailed information about our data practices and your rights.
Contact for legal inquiries
If you have legal questions about jenius, our services, or your account, you can contact our compliance team through the channels listed on our About us page. We maintain multiple contact methods including email and phone support to accommodate inquiries from different regions. Legal and compliance inquiries typically receive a response within one to two business days. For urgent matters, we recommend calling our support line during business hours. We also maintain a formal legal notice process for official inquiries from government agencies or legal representatives. If you need to serve legal documents or make a formal complaint, please refer to our Legal notice page for the appropriate contact information and procedures. Our legal team reviews all inquiries and responds according to applicable law and our internal compliance procedures. We take all legal matters seriously and work to resolve issues promptly and fairly.